Materials
February 2016
Glossaries for Customer Relationships Management Terms
| 1._glossary_of_crm_terms_microsoft_dynamics_crm.pdf |
| 2._glossary_of_crm_terms_salesforce_crm_software.pdf |
| 3._glossary_of_crm_terms_hubspot_crm.pdf |
| 4._glossary_of_crm_terms_sage_crm_software.pdf |
08.02.2016
| 5._course_introduction_08.02.2016.pdf |
| 6._crm_introduction_08.02.2016.pdf |
| 7._crm_customer_intelligence_08.02.2016_part_1.pdf |
09.02.2016
| 8._crm_customer_intelligence_09.02.2016_part_2.pdf |
| 9._crm_customer_intelligence_09.02.2016_part_3.pdf |
10.02.2016
| 10._crm_essentials_introduction_10.02.2016_part_1.pdf |
11.02.2016
| 11._crm_essentials_introduction_11.02.2016_part_2.pdf |
| 12._additional_examples_of_metrics_in_crm_11.02.2016.pdf |
12.02.2016
| 13._crm_essentials_introduction_12.02.2016_part_3.pdf |
| 14._crm_strategic_management_specifics_12.02.2016.pdf |
| 15._customer_relationship_management_hw_team_project_12.02.2016.docx |
Preliminary download materials
| 9._leads_import_team_1.xlsx |
| 9._leads_import_team_2.xlsx |
| 9._leads_import_team_3.xlsx |
| 9._leads_import_team_4.xlsx |
| 9._leads_import_team_5.xlsx |
| 9._leads_import_team_6.xlsx |
| 9._contacts_import_file_all_teams.xlsx |
