Materials
February 2016
Glossaries for Customer Relationships Management Terms
1._glossary_of_crm_terms_microsoft_dynamics_crm.pdf | |
File Size: | 518 kb |
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2._glossary_of_crm_terms_salesforce_crm_software.pdf | |
File Size: | 596 kb |
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3._glossary_of_crm_terms_hubspot_crm.pdf | |
File Size: | 258 kb |
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4._glossary_of_crm_terms_sage_crm_software.pdf | |
File Size: | 342 kb |
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08.02.2016
5._course_introduction_08.02.2016.pdf | |
File Size: | 774 kb |
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6._crm_introduction_08.02.2016.pdf | |
File Size: | 2155 kb |
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7._crm_customer_intelligence_08.02.2016_part_1.pdf | |
File Size: | 5098 kb |
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09.02.2016
8._crm_customer_intelligence_09.02.2016_part_2.pdf | |
File Size: | 2325 kb |
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9._crm_customer_intelligence_09.02.2016_part_3.pdf | |
File Size: | 1613 kb |
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10.02.2016
10._crm_essentials_introduction_10.02.2016_part_1.pdf | |
File Size: | 2039 kb |
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11.02.2016
11._crm_essentials_introduction_11.02.2016_part_2.pdf | |
File Size: | 4658 kb |
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12._additional_examples_of_metrics_in_crm_11.02.2016.pdf | |
File Size: | 90 kb |
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12.02.2016
13._crm_essentials_introduction_12.02.2016_part_3.pdf | |
File Size: | 2479 kb |
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14._crm_strategic_management_specifics_12.02.2016.pdf | |
File Size: | 2843 kb |
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15._customer_relationship_management_hw_team_project_12.02.2016.docx | |
File Size: | 224 kb |
File Type: | docx |
Preliminary download materials
9._leads_import_team_1.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._leads_import_team_2.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._leads_import_team_3.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._leads_import_team_4.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._leads_import_team_5.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._leads_import_team_6.xlsx | |
File Size: | 18 kb |
File Type: | xlsx |
9._contacts_import_file_all_teams.xlsx | |
File Size: | 15 kb |
File Type: | xlsx |